Effective date: October 12, 2026
This Privacy Policy explains how ipcrazy handles personal information when you visit our website or use our console, proxy products, wallet, orders, documentation, and support services (collectively, the “Services”). The responsible entity is the entity that operates ipcrazy.com and provides the Services to you; where your order confirmation, invoice, or other commercial document identifies an ipcrazy contracting entity, that document controls.
This Policy does not govern third-party websites that you access through a proxy. You are responsible for providing any privacy notice and establishing any legal basis required for data that you collect from or about third parties through the Services.
We may receive information from payment processors, network suppliers, fraud and security providers, and public or lawful business sources. We combine it with other information only for the purposes described in this Policy.
We use personal information to:
Where applicable law requires a legal basis, we rely on performance of a contract, our legitimate interests in operating and securing the Services, compliance with legal obligations, protection of vital interests where relevant, or consent. You may withdraw consent at any time, but withdrawal does not affect earlier lawful processing.
We use essential cookies or similar storage to maintain sessions, remember security and language choices, prevent cross-site attacks, and keep the console functioning. When the live-chat widget is enabled, it also uses its own storage to keep your conversation. With any consent required by law, we may also use analytics technologies to understand website performance and feature use.
Browser controls can block or delete cookies, but disabling essential storage may prevent sign-in or other console functions. Where a cookie preference tool is provided, use it to manage non-essential technologies.
We may disclose relevant information to:
Suppliers may process information in multiple countries. We require service providers to use information for authorized purposes and apply appropriate protections. We do not sell personal information for money. If our practices are considered a “sale” or “sharing” under a particular law, we will provide the disclosures and choices that law requires.
ipcrazy, network suppliers, and other service providers may process information outside your country. Those locations may have different data protection laws. Where required, we use recognized transfer mechanisms or other safeguards, such as contractual protections, and consider the nature of the data and the risks of the transfer.
We retain information only as long as reasonably necessary for the purpose collected, including to provide active Services, maintain accurate usage and transaction records, prevent fraud, resolve disputes, meet tax and accounting duties, and comply with law.
Retention varies by category. Session and diagnostic data is generally kept for a shorter period than account, wallet, order, and compliance records. Deleted accounts may remain in restricted backups or legally required records until their applicable retention period ends. We may retain aggregated or de-identified data that no longer reasonably identifies you.
We use safeguards designed to protect information, including access controls, protected sessions, encryption in transit where supported, restricted credential access, logging controls, and security monitoring. Sensitive proxy credentials are retrieved only when needed by supported console workflows. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You also play an important role: use a unique password, enable available verification methods, restrict access to credentials, and contact support immediately if you suspect compromise.
Depending on your location, you may have the right to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of certain sales, sharing, or targeted advertising; or appeal a decision about a request. You may also have the right to complain to a data protection authority.
Some profile, security, and resource settings are available directly in the console. For other requests, use the support channel provided on this site or the contact method on your order or invoice. We may verify your identity and authority before completing a request. Rights may be limited where we must retain information for security, transactions, legal obligations, or legal claims.
If we send optional marketing email, you can unsubscribe using the link in the message. We may still send essential security, account, billing, and service notices.
When a business customer uses ipcrazy to process personal information under its own instructions, that customer is generally responsible for deciding why and how the information is processed, while ipcrazy and relevant suppliers may act as processors or service providers for the routing operation. The parties may enter into a separate data processing agreement where required.
Customers must not use the Services to collect personal or sensitive information without a valid legal basis, transparent notice where required, appropriate security, and respect for individual rights.
The Services are not directed to children, and we do not knowingly collect personal information from children in connection with an account. If you believe a child has provided personal information to us, contact support so we can investigate and take appropriate action.
We may use automated signals to detect fraud, abuse, unusual login activity, or network threats. These signals may lead to a challenge, rate limit, payment review, or temporary restriction. Where applicable law grants a right to human review of a significant automated decision, you may request review through support.
We may update this Policy to reflect changes in the Services, suppliers, law, or our practices. We will post the revised version and update the effective date. We will provide additional notice for material changes where required.
For privacy questions or rights requests, contact us through the support channel provided on this site or through the contact method shown on your order or invoice. Please include the account email and enough detail for us to understand the request, but do not send passwords, two-factor secrets, or proxy passwords.